Apparently, the only way you can enhance your ecosystem –just as we do- is through the customer satisfaction. With this in mind, we offer solutions that feel the pulse of its clients, from marketing to sales to after-sale services to the communication networks and turn your “clients into brand ambassadors”, thanks to the solution beyond their expectations.
With Uyumsoft ERP Customer Relations Management (CRM), you will turn the market dynamics into an opportunity with a strong management network in every field in touch with the potential and existing clients, by personalising your customer relations experiences.
With Opportunity management, you can keep track of the relevant opportunities regarding your potential and existing clients on the system as well as all other activities about the tenders, documents and processes, etc. You can achieve 360-degree customer visibility by reaching the opportunity-specific footprints of your sales teams, thanks to such information. You can obtain more comprehensive data with the business intelligence integration in an attempt to analyse the opportunity management in depth with all parameters.
SPECIAL OFFERS MANAGEMENT
With Uyumsoft ERP Special Offer management function, you can classify your potential and existing clients on the basis of channel, product, region and segment; organize special offer campaigns according to the clients or client groups and analyse the output with detailed reports.
SALES PROCESS MANAGEMENT
With Sales Process Management, you can facilitate the job tracking and have full control over the entire processes by modelling a sales process along with all steps from A to Z on the system, through which you will get instant access to the tenders, orders, opportunities and projects as regards your business, as well as all actions performed in the past.
Thanks to Communication Management, you can set a data storage for each current, in addition to standard CRM functions. You can match the persons and institutions that the users get in touch about the work and thus make sure that they keep track of the whole communication process. You can manage the communication channels as well as the information frequency and content, by means of data service integration.
Risk management allows you to sort out your data on the basis of employee, client and supplier; define the risk limits with authorisations and roles via the system; and check them by means of periodical reporting. With the information services, you can engage the action plans by forwarding the data based on the security breaches.
WORK FLOW MANAGEMENT
Work Flow Management enables you to plan the data entry into the system, forwarding and approval of the data for each module available in the system and each operation you perform, the execution and inspection of the work, as integrated successive processes, phase by phase and create independent work flow chains. Also, you can perform authentication on such defined business processes, and automate your business steps.
HELP DESK MANAGEMENT
With Help Desk, you can make sure that your employees can get fast access to the data, such as the client, service, guarantee and support account; increase customer satisfaction and service quality by making sure that they respond to the questions and problems by creating a problem record. You can monitor the service performance and busy hours of your employees, in real-time, by means of detailed reporting.
Besides, you can set different priorities for different client groups, and reduce the support requests effectively by giving access to frequently asked questions and source of information.
COMPETITOR ANALYSIS MANAGEMENT
With competitor analysis management, you can record the competitor details into the system for your sales, marketing operations; get detailed reports from the data storage on the basis of region, date, price, etc. and hold special campaigns for the relevant clients, if required.
Thanks to the flexible structure of Uyumsoft ERP, you can set your SLA matrix within your system. You can record all applications from your clients electronically and follow up the process systematically; and manage the service and support requests, acceptance, forwarding, and solution stages safely and effectively. In this way, you can both improve client service and increase customer satisfaction; and also ensure that your support teams are managed properly.
With Activity Management, you can plan your activities regarding the sales process and thus keep abreast of the activity types such as task, appointment, call, email, etc. You can change the activity plans by thoroughly analysing all activities carried out for your prospective or existing clients, by matching each activity performed with your CRM records.
AFTER-SALE SERVICE MANAGEMENT
With After-Sale Service Management, you can do necessary plans that contribute to the permanence of your brand with after-sale services such as after-sale guarantee, insurance, product updates and maintenance/repair service, cargo, etc., which are also required to create loyal clients, and manage your business processes properly.
You can manage all your teams and entire business, from the site teams to the management level, instantaneously anytime anywhere, by means of the applications allowing instant access to the site, sales, shipping and logistic ordering processes and related reports.