CRM

With Opportunity management, you can keep track of the relevant opportunities regarding your potential and existing clients on the system as well as all other activities about the tenders, documents and processes, etc. You can achieve 360-degree customer visibility by reaching the opportunity-specific footprints of your sales teams, thanks to such information. You can obtain more comprehensive data with the business intelligence integration in an attempt to analyse the opportunity management in depth with all parameters.

With Sales Process Management, you can facilitate the job tracking and have full control over the entire processes by modelling a sales process along with all steps from A to Z on the system, through which you will get instant access to the tenders, orders, opportunities and projects as regards your business, as well as all actions performed in the past.

Risk management allows you to sort out your data on the basis of employee, client and supplier; define the risk limits with authorisations and roles via the system; and check them by means of periodical reporting. With the information services, you can engage the action plans by forwarding the data based on the security breaches.

With Help Desk, you can make sure that your employees can get fast access to the data, such as the client, service, guarantee and support account; increase customer satisfaction and service quality by making sure that they respond to the questions and problems by creating a problem record. You can monitor the service performance and busy hours of your employees, in real-time, by means of detailed reporting.

Besides, you can set different priorities for different client groups, and reduce the support requests effectively by giving access to frequently asked questions and source of information.

Thanks to the flexible structure of Uyumsoft ERP, you can set your SLA matrix within your system. You can record all applications from your clients electronically and follow up the process systematically; and manage the service and support requests, acceptance, forwarding, and solution stages safely and effectively. In this way, you can both improve client service and increase customer satisfaction; and also ensure that your support teams are managed properly.

With After-Sale Service Management, you can do necessary plans that contribute to the permanence of your brand with after-sale services such as after-sale guarantee, insurance, product updates and maintenance/repair service, cargo, etc., which are also required to create loyal clients, and manage your business processes properly.