Recent studies show that 70 % of Customer Satisfaction feedback comes from after-sale services.
Uyumsoft ERP After Sale Services Solution is developed as an infrastructure that manages several parameters, from acceptance to solution, in accordance with the busy schedule of the companies delivering technical support and maintenance service.
Thanks to the solution, you will double the customer satisfaction because you will save time as you follow up the client data, incoming requests, products in repair, returns and transaction sequence, etc.
Uyumsoft ERP Service Management function provides your employees with effective support in the steps involving the acceptance, monitoring, forwarding and solving the service and support requests of your clients, facilitating the management of your processes.
Furthermore, it enables that the calls with your clients are recorded and the applications are followed up via the system. It speeds up your response time; increases the opportunity to offer solutions and improves your support process. In this way, it allows you to deliver quality service to your clients by establishing your corporate quality norms in the After Sale Services, as well.
Shipping And Acceptance Procedures
With Uyumsoft ERP Shipping/Acceptance procedures function, you can manage the processes regarding your products to/from your Clients.
Thanks to its structure that can be monitored and recorded from start to finish, you can inquire the guarantee and support information for a product which is still at the stage of application and inform your client of the process accordingly.
Product Material Management
With Product-Material Management, you can carry out the operations regarding the inventory, quality control, spare parts, requirement planning and stock of the materials pertaining to the production and business and keep a record of the total cost thereof.
Maintenance And Guarantee Follow-Up
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Temporary Product Supply Follow-Up Management
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